Refund Policy

Shop

If you have ordered through our website as a private consumer (not applicable for business customers), you have:

  • 14 days to register a return.
  • Another 14 days at the latest to actually return it.
  • We then have up to 14 days to refund the amount.

During these 14 days after receipt of the item or conclusion of an agreement relating to the provision of a service, you may dissolve the agreement without giving any reason.

Please note that different conditions apply to the return of Clothing/Accessories & Bikes.


Clothing & Accessories
Cost

Costs for the return shipment are for your own account. Costs for return shipments will only be reimbursed (in retrospect) when there is damage caused by transport or incorrectly delivered items.

Swap

If you prefer to receive a different size, just email [email protected]. You will receive a discount code for the shipping costs, so you don’t have to pay them again. We can also create the order for you if you prefer.

Return 

If you exercise your right of return, the product will have to be returned to us with all delivered accessories and – if reasonably possible – in the original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this reduction in value of the product on to you. So please treat the product with care and make sure it is well packaged when returning.

Send a return form filled in as completely as possible. We recommend that you send your return with a Track & Trace code. You are responsible for any loss or damage to the product during shipment. Keep the shipping document until you have received notification that your return has been processed. You can also (by appointment) bring your return to our office in Bleiswijk. Please email [email protected] to make an appointment. 

How to return?

Fill out the return form and put it in the package. Cut the address strip and tape it to the package. Take the package to a shipping location of your choice. There you will receive a proof of shipment which you can use to prove that the package was returned. Keep this code safe and have it handy if needed.

You can also register your return via [email protected]. Then you can create and pay for the shipment via a link you will receive from us. You then only need to print out the label, stick it on the parcel and hand it over at a PostNL point.

Handling of the return

As soon as your returned item has been processed by us, you will receive an email about it. We strive to process your return as soon as possible. We aim to process this within 2-5 working days after receipt of the package.

Refund

We will refund the purchase price in the same manner as you paid for it. Only if the entire order is returned then any shipping costs paid will be refunded.

Return address

CycleMasters BV
Jan van der Heydenstraat 26 | 2665 JA Bleiswijk
Phonenumber: +31(0)85 888 2853 (available during office hours)
Email: [email protected]
Company Nr.: 74468065
VAT-NR: NL859913600B01



Bike
Costs 

Costs for the return shipment are for your own account. For packages heavier than 30 kilograms which by their nature cannot be returned by normal postal means, the shipping costs are estimated at a maximum of approximately €150 (depending on weight, volume and place of residence).

Returning

For the return of packages heavier than 30 kilograms, we will make a pick-up appointment with you. The package will be picked up by a selected shipping partner.

How to return?

If you want to return a package of more than 30 kilograms, please contact us at [email protected]. We will then let you know what the next steps are for picking up the package.

Handling of the return

As soon as your returned item has been processed by us, you will receive an email about it. We strive to process your return as soon as possible. Our aim is to process this within 2-5 working days after receipt of the package.

Refund

We’ll refund the purchase price in the same way you paid.