We liketo keepit simple

You can start a membership using our website www.cyclemasters.com or you can use the CycleMasters iOS app that you download from the AppStore. If you are using our CycleMasters Android app you can sign up as a member via our website. Then you can log in to the Android app.

If you choose a membership via the website, you can manage and change your membership using your account on the website and payments will be made by our payment partner Stripe. If you choose to start your membership via the iOS app, you can manage your membership using the Apple App Store and payments will be handled by Apple. 

Please note: Only if you choose to become a member via our website will you be able to use promotional codes and (if you choose a monthly membership), pause your membership. These options are not available via Apple.

If you have a promotion code, you can enter it in step 2 of the registration process on the website. You will then immediately see the value of the promotion code and how it will be applied. Do you already have a membership and would you like to apply the promotion code? 

Please contact us via chat or e-mail and we will be happy to help you!

You can try our platform with all the workouts and programs 7 days free of charge, without being “tied” to anything. If you create a membership by joining via our website or via the AppStore, this free trial period is automatically activated.

During the trial period you can follow unlimited workouts and try out all the features and use them to see if CycleMasters suits you. If you cancel your membership within these seven days, no fee will be charged.

If you decide to continue and don’t cancel within the trial period, your first (paid) period of membership will start after this period.

Yes, that is possible! You can pause the membership at any given moment for a period of 1 to maximally 6 months. During this period, payment is stopped, and you cannot make use of our platform. After this period, the membership is automatically resumed. Do you want to resume your membership before the indicated period? No problem, you can resume your membership at any moment you want.

Attention: pausing a membership is not possible when payments are made annually.

If you no longer wish to use our platform, you can cancel your membership online at any time. We do not have a cancellation period and we will stop the membership at the end of the paid period, you can still use our platform until the end of the current period. After that, your account will be suspended and all your data, such as created profiles and history, will be lost. If you decide to start again at a later time, you will have to create a new membership. 

The cancellation can be easily done in your account with which you have signed up.

Are you registered via the CycleMasters website? Then you can do so in the following way. 

Unsubscribe via the website

To cancel your membership, go to the ‘My account’ page on our website. Choose ‘Cancel my account’ and follow the instructions to cancel. Once you cancel your membership, your account will be automatically closed at the end of your current paid period. If you have canceled your membership and want to make sure there is no more personal information on our website, please e-mail us at help@cyclemasters.com. In accordance with the AVG (General Data Protection Regulation) in force since 28 May 2018, all your data will then be deleted.

Have you created an account in the App Store? And are you sure you want to cancel your membership? Then follow the steps below.

Unsubscribe from the App Store

• Go to ‘Settings’ > ‘[your name]’ > ‘Subscriptions’.
• Click the subscription you want to manage. Can’t see the CycleMasters membership here? Check if you have created a membership through the App Store or directly via CycleMasters website.
• Choose another subscription option, or click “Cancel Subscription”.

If you are using the CycleMasters app from the Google PlayStore, you will automatically have an account via the website. The cancellation then has to be done via the website.

Many fitness clubs with Indoor Cycling on offer already use the CycleMasters range of products. We have been specialist in this field for 12 years and our workout videos are used in more than 2000 fitness clubs worldwide. The CycleMasters product range is commercially available through our partner Wexer.

Would you like to know more about using the CycleMasters lessons for your fitness club? Please contact Wexer, they can tell you all the ins and outs about the use of CycleMasters at your location.

On our online platform we offer workouts in multiple languages. Our workouts are available online in Dutch, English and French. The offer in the fitness clubs may differ from the online offer for home.

Do you have questions about the offer in your fitness club? Then please contact them.

Yes, there are! This is what we call programs. With a program you follow a number of lessons per week for a certain period of time. The programs are logically structured and built up in a safe way. 

There are programs available for different purposes. For example, with the “Join the Ride program” we help you on your way with beginner workouts if you are new to Indoor Cycling. For advanced cyclists there are several programs available where you work on your stamina and strength.

At CycleMasters you can find a complete collection of Indoor Cycling workouts. The lessons are divided into different categories. At this moment you can find Scenic Ride, Beat Ride and Signature Rides online. Additional videos and workouts will be added later this year, such as the Core Workouts.

You can also follow one of our programs. A program contains several lessons with a certain structure for a certain period of time. This makes it easy and safe for beginners to start with Indoor Cycling. But there are also advanced programmes with the focus on building up stamina and strength.

Click here for more detailed information about the different type of lessons.

Our workouts are available in different lengths from 20 minutes to a maximum of 90 minutes. The length of the lesson is not dependant on the intensity of the workout.

For example, there are 20 minutes beginners lessons, but also HIIT workouts that are given at high intensity in the same time.

The length of the lesson is always indicated.

There are several reasons why you want to follow Indoor Cycling workouts. Whether you want to lose weight, improve your stamina or strengthen your muscles. Indoor Cycling allows you to work towards your goals in a varied way. Just like any other form of cardio, Indoor Cycling is good for your mood. A reason to choose Indoor Cycling is that it is a lot less stressful for your joints and muscles than for example running.

The combination of professional instructors and music during the workouts at home will motivate you to get the most out of your workouts and exercise in a safe way. You choose who you like from our range of instructors, each one has his own style of teaching and music. You can also choose from different types of workouts and programs. More information about the different lessons can be found here. We regularly add new workouts and programs and later this year, in addition to the Indoor Cycling workouts, we will also add Core workouts that you can follow.