How can I start a membership?
You can start a membership using our website or you can use the CycleMasters iOS app that you download from the AppStore. If you are using our CycleMasters Android app you can sign up as a member via our website. Then you can log in to the Android app.
If you choose a membership via the website, you can manage and change your membership using your account on the website and payments will be made by our payment partner Stripe. If you choose to start your membership via the iOS app, you can manage your membership using the Apple App Store and payments will be handled by Apple.
I have a promotion code, where can I enter it?
If you have a promotion code, you can enter it in step 2 of the registration process on the website. You will then immediately see the value of the promotion code and how it will be applied. Do you already have a membership and would you like to apply the promotion code?
Please contact us via chat or email and we will be happy to help you!
How does the 7-day free trial work?
You can try our platform with all the workouts and programs for 7 days free of charge, without being “tied” to anything. If you create a membership by joining via our website or via the AppStore, this free trial period is automatically activated.
During the trial period, you can follow unlimited workouts and try out all the features and use them to see if CycleMasters suits you. If you cancel your membership within these seven days, no fee will be charged.
If you decide to continue and don’t cancel within the trial period, your first (paid) period of membership will start after this period.
Can I pause my membership?
Yes, that is possible! You can pause the membership at any given moment for a period of 1 to a maximum of 6 months. During this period, payment is stopped, and you cannot make use of our platform. After this period, the membership is automatically resumed. Do you want to resume your membership before the indicated period? No problem, you can resume your membership at any moment you want.
Please note: pausing a membership is not possible when payments are made annually.
How can I cancel the membership?
If you no longer wish to use our platform, you can cancel your membership online at any time. We do not have a cancellation period and we will stop the membership at the end of the paid period, you can still use our platform until the end of the current period. After that, your account will be suspended and all your data, such as created profiles and history, will be lost. If you decide to start again at a later time, you will have to create a new membership.
Are you registered via the CycleMasters website? Then you can do so in the following way.
Cancellation via our website
To cancel your membership, go to the ‘My account’ page on our website. Choose ‘Cancel my account’ and follow the instructions to cancel. Once you cancel your membership, your account will be automatically closed at the end of your current paid period. If you have canceled your membership and want to make sure there is no more personal information on our website, please e-mail us at [email protected]. In accordance with the AVG (General Data Protection Regulation) in force since 28 May 2018, all your data will then be deleted.
Have you created an account in the App Store? And are you sure you want to cancel your membership? Then follow the steps below.
Cancellation via the App Store
- Go to ‘Settings’ > ‘[your name]’ > ‘Subscriptions’.
- Click the subscription you want to manage. Can’t see the CycleMasters membership here? Check if you have created a membership through the App Store or directly via CycleMasters’ website.
- Choose another subscription option, or click “Cancel Subscription”.
If you are using the CycleMasters app from Google PlayStore, you will automatically have an account via the website. The cancellation then has to be done via the website.
Can I also use CycleMasters professionally?
Many fitness clubs with Indoor Cycling on offer already use the CycleMasters range of products. We have been specialists in this field since 2008, and our workout videos are used in more than 2500 fitness clubs worldwide. The CycleMasters product range is commercially available through our partner Wexer.
Would you like to know more about using the CycleMasters lessons for your fitness club? Please contact Wexer, they can tell you all the ins and outs about the use of CycleMasters at your location.
In which languages are the workouts available?
On our online platform, we offer workouts in multiple languages. The Indoor Cycling workouts for home use are available online in Dutch, English, and French. The Yoga sessions are currently only available in Dutch.
The offer in the fitness clubs may differ from the online offer at home. Do you have questions about the offer in your fitness club? Please contact them.
Are there also training schedules available?
Yes, there are! This is what we call programs. With a program, you follow a number of lessons per week for a certain period of time. The programs are logically structured and built up in a safe way.
There are programs available for different purposes. For example, with the “Join the Ride program” we help you on your way with beginner workouts if you are new to spinning. For advanced cyclists, there are several programs available where you work on your stamina and strength.
What type of workouts do you offer?
At CycleMasters you can find a complete collection of Indoor Cycling workouts and complimentary Yoga sessions. The lessons are divided into different categories. At this moment you can find Scenic Ride, Beat Ride, and Signature Rides online. The Yoga classes are divided into classes suitable directly after a cycling workout and stand-alone classes which you can add to your training schedule. Additional videos and workouts will be added later this year, such as the Core Workouts.
You can also follow one of our programs. A program contains several lessons with a certain structure for a certain period of time. This makes it easy and safe for beginners to start with Indoor Cycling. But there are also advanced programs with the focus on building up stamina and strength.
What are the length of the workouts?
Our workouts are available in different lengths from 20 minutes to a maximum of 90 minutes. The length of the lesson is not dependant on the intensity of the workout.
For example, there are 20 minutes beginners lessons, but also HIIT workouts that are given at high intensity at the same time.
The length of the lesson is always indicated.
Is Indoor Cycling something for me?
There are several reasons why you want to follow Indoor Cycling workouts. Whether you want to lose weight, improve your stamina, or strengthen your muscles. Indoor Cycling allows you to work towards your goals in a varied way. Just like any other form of cardio, Indoor Cycling is good for your mood. A reason to choose Indoor Cycling is that it is a lot less stressful for your joints and muscles than for example running.
The combination of professional instructors and music during the workouts at home will motivate you to get the most out of your workouts and exercise in a safe way. You choose who you like from our range of instructors, each one has his own style of teaching and music. You can also choose from different types of workouts and programs. More information about the different lessons can be found here. We regularly add new workouts and programs and later this year, in addition to the Indoor Cycling workouts, we will also add Core workouts that you can follow.
Is Yoga for me?
With Indoor Cycling you train primarily for strength, tension, and action. With Yoga, you practice just the opposite: rest, relaxation, and flexibility. Together this is a fine combination of effort and relaxation.
To train effectively on your spinning bike, you must develop a strong body and a strong core. With Yoga, you don’t only train your core, but you put your whole body to work. A real full-body workout. Yoga offers many advantages when you do a cardio interval or endurance workout. Because the focus of Yoga is on breathing, you can control your breathing better during these workouts. You will also notice that you are sitting more firmly on your bike and that it takes less effort to keep your core strong.
What do I need to start with CycleMasters?
All you need to get started with CycleMasters is an Indoor Cycling bike. There are no special requirements, so you can decide which requirements your bike should meet and within what budget you want to buy it.
If you want to know more about the differences between brands and bikes, we recommend that you contact a specialist shop. Besides a spin bike, you need a suitable device to play the workouts on (e.g. phone, tablet, laptop).
Finally, you need a working internet connection to stream the workouts to your device.
What (type of) Indoor Cycling bike do you recommend?
You can follow our workouts with any type of Indoor Cycling bike. There are no special requirements for the bike. There is a lot on offer and a lot of difference in quality between bikes. Depending on your requirements and budget you can choose a bike that suits you. Points of attention when buying a bike are the resistance system (usually magnetic or a felt block), the drive (chain vs. belt), and the weight of the flywheel.
On which devices can I play CycleMasters?
You can play the CycleMasters workouts on a desktop/laptop, smartphone, tablet, and on some Smart TVs. We recommend using the App and otherwise the Chrome browser. You can download our app for iOS from the AppStore and the Android app in Google Play.
The iOS app is suitable for all iPhones with at least iOS 10. The Android app can be installed on devices with at least Android 4.3. If you use a TV to do the workouts, we advise you to use Chromecast or AppleTV. Chromecast is available in both the iOS app and the Android app and in the Google Chrome browser/app. Casting via AppleTV can be done via the iOS app or the Safari browser.
How can I view CycleMasters on my TV?
To view our workouts on a large screen, such as a TV, we recommend using Chromecast or AppleTV. Chromecast is available on both the iOS app and Android app and in the Google Chrome browser/app.
Casting via AppleTV can be done via the iOS app or the Safari browser.
Does my phone support the CycleMasters App?
The iOS app is suitable for all iPhones and iPads with at least iOS 10. The Android app can be installed on devices with at least Android 4.3. If you use the Android App and have downloaded it via Google Play, you can sign up by creating an account on our website.
If you are using the iOS App from the AppStore you can sign up or become a member in the App. Did you sign up via the website? Then you can also log in to the App and make use of our lessons.
Works on every Indoor Cycling bike
Create your own Indoor Cycling studio at home, and you won’t have to leave the house for a good workout.
Works on every Spin bike
No commitments. Can be canceled monthly
Unlimited streaming workouts
Download the App or use your favorite browser
For the best experience on mobile, download the CycleMasters App from the App Store or Google Play. Using a laptop or PC? We’ve got you covered. You can use your favorite browser. Tip: Using the Chrome browser also supports Chromecast!
Start your trialwhat members say
Live spinning lesson.
Best, Cycled a live spinning class (not live, but was in the workouts). The only thing I missed was the heart rate zones. It does say my heart rate is now 154, I would rather see it say heart rate between 80%-90% or yellow zone. If you use the Polar Beat app (free) we can all cycle in our own zone.
Automatically translated, view originalLive spinning les.
Beste, Heb een live spinning les (niet live, maar stond bij de workouts) gefietst. Prima spinning les alleen miste ik de hartslagzones. Er wordt wel gezegd mijn hartslag is nu 154, ik zou liever zien dat er gezegd wordt hartslag...
Origineel, vertaling bekijkenHay (The Netherlands) Verified user 4 days ago
Super fun
Very nice lessons with enthusiastic trainers, And enough challenge for all levels Definitely a must if you want to train at home. Goodbye Arnold
Automatically translated, view originalSuper leuk
Erg leuke lessen met enthousiaste trainers, En genoeg uitdaging voor alle niveaus Zeker een aanrader als je thuis wilt trainen. Mvg Arnold
Origineel, vertaling bekijkenArnold (The Netherlands) Verified user 7 days ago
Top
Nice lessons at CycleMasters definitely a must you are well challenged, would be nice if there were more live lessons but otherwise it is fine .
Automatically translated, view originalTop
Leuke lessen bij CycleMasters zeker een aanrader je word goed uitgedaagd, zou mooi zijn als er nog meer live lessen zijn maar verder is het prima .
Origineel, vertaling bekijkenPieter (The Netherlands) Verified user 1 week ago
Spinning with Cycle Master is great!
After the summer, in the winter season it is great to go spinning with Cycle Master. Good guidance from the trainers. Nice and varied training.
Automatically translated, view originalSpinnen met Cycle Master is top!
Na de zomer is het in het winterseizoen het heerlijk spinnen met Cycle Master, zo blijf ik in ‘ shape’ . Goeie begeleiding van de trainers. Lekker afwisselende trainingen.
Origineel, vertaling bekijkenAd (The Netherlands) Verified user 2 weeks ago
Annemarie (The Netherlands) Verified user 2 weeks ago
Mega experience
Dear , I'm glad I discovered CycleMasters and took the step to join in because I often train indoors but it was a bit boring but with CycleMasters workouts it's back to normal. Goodbye
Automatically translated, view originalMega ervaring
Beste , Ik ben blij dat ik CycleMasters ontdekt heb en dat stap genomen heb om er aan deel te nemen want ik doe vaak indoor trainingen maar kwamen een beetje saai maar met CycleMasters workouts is het terug top...
Origineel, vertaling bekijkenKoen (Belgium) Verified user 2 weeks ago
Membership
Unlimited streaming of all lessons and programs for only $14.99 per month. Try it for 7 days free of charge, with no commitments and monthly cancellation.
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